Customer Service
Easily navigate your path, check availability, lookup truck transactions, and view export cutoffs. Schedule pick-up and drop-off appointments, synchronize vehicle trips with freight schedules, and reduce turn times. Find all the detailed customer shipping, container, and operational information you need, from maps to dimensions. It’s all here for your convenience!
Welcome to YTI Assist
To better serve you, we've streamlined our customer support process. Starting February 24th, please submit your inquiries through the portal links below. We appreciate your understanding that we are no longer accepting email inquiries for customer service.
Saturday, February 22
The last day these email addresses will be used: [email protected], [email protected], [email protected], and [email protected]
Sunday, February 23
These emails will be discontinued. Customers can start to use YTI Assist to submit tickets: [email protected], [email protected], [email protected], and [email protected]
Monday, February 24
YTI Assist will be fully active, and all customer inquiries will be processed through this communication portal.
Trucker User Guide (PDF) Ocean Carrier User Guide (PDF)Container Availability
Now you can check availability, lookup truck transaction, and view export cutoffs through Lynx for YTI.
Website
https://lynx.yti.com
Import Dept.
Availability, Demurrage, Appointments
Phone:
310-548-8000, opt.1
Export Dept.
Bookings, Vessel Close Out
Phone:
310-548-8000, opt.2
Yard Dept.
Empties, CBP Exam Scheduling
Phone:
310-548-8209
Rail/M&R Dept.
Rail Issues, Incident/Damage Reports
Phone:
310-548-8206
Website
https://lynx.yti.com
Trouble Transactions
Trouble Desk
When driver receives a trouble ticket/congested areas
1st shift:
310-548-8279
2nd shift:
310-548-8275, or 310-548-8262
Email:
[email protected]
1st Shift Management Escalation
Suzanne Contreras
Customer Service Manager
Office: 310-548-8210
Cell: 310-982-0676
Email: [email protected]
Phillip Healey
Customer Service, Dept Manager
Office: 310-248-8249
Cell: 310-961-0040
Email: [email protected]
2nd Shift Management Escalation
Director of Communications
Fran Ohlheiser
Director of Communications
Office: 310-548-8229
Cell: 562-577-2732
Email: [email protected]
Schedule a YTI Tour
Contact our Director of Communications or use the form below